Return/Refunds & Cancelation Policy

Returns & Cancelations

Your satisfaction is our priority and will offer you the following options in case you are not happy with your Cafesti Coffee Machine.

For all coffee machines, we have a 7 days return/refund & cancelation of your subscription policy after delivery if you are not completely satisfied with your purchase. Please click here to arrange a suitable time to discuss options with your Cafesti concierge. Please note that all original packaging and accessories must be included with the return else your cancelation may not be processed. 

Also note, that returned Cafesti machine must be lightly used. A lightly used machine is an item that has been removed from its box and used as intended by Cafesti for a short period of time. All items, components, manuals, and packing materials must be returned to their original packaging. The unit must be clean and dry upon pick up. Any unit that requires extensive cleaning will incur a cleaning deduction from the refund or be refused. The product must not be functionally or cosmetically damaged in any way.

Open & used coffee beans are excluded from the return & cancelation policy. Client will be charged for the SKU that was opened only.

Cleaning materials are also excluded from the return policy.

Refunds

For all Coffee machines we have a 7 days refund/cancelation policy after delivery if you are not completely satisfied with your purchase. The refund will be processed on the original method of Payment. Please allow for up to 45days for the refund transfer to be completed.

Please click here to discuss options with your Cafesti concierge. Note that all original packaging & accessories must be included with the return and any missing item will be subjected to a 25% restocking fee in addition to any other fees.

Also note, that returned Cafesti machine must be lightly used. A lightly used machine is an item that has been removed from its box and used as intended by Cafesti for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The unit must be clean and dry upon pick up. Any unit that requires extensive cleaning will incur a cleaning deduction from the refund or be refused. The product must not be functionally or cosmetically damaged in any way.

Open & used coffee coffee beans are excluded from the return & cancelation policy. Client will be charged for the SKU that was opened only.

Cleaning materials are also excluded from the return policy.

Once all criteria's are met, the agreed refund will be processed on the original method of Payment.